سياسة الاستبدال و الاسترجاع

Return and Exchange Policy Without prejudice to the provisions of the contractual and statutory warranty, the consumer has no right to return or exchange the product after receipt, except for the following cases: Cases where exchange or return is permitted: - In case of receiving an incorrect product that does not match the order. - In case of receiving a damaged product or one with a clear manufacturing defect upon receipt. Conditions for exchange or return in the exceptional cases: - The store must be notified within 24 hours from the date of receipt. - The product must be in its original condition, unused, with all accessories and packaging. - The store has the right to inspect the product to verify the reason for the exchange or return. - If the error or damage is confirmed, the store bears the full shipping costs, and the consumer is compensated with either a replacement or a refund, depending on the case. Cases not covered by exchange or return: - Change of mind by the consumer after receipt. - Misuse or damage caused by the consumer. - Products manufactured or customized according to special requests or specifications. - Digital products, downloadable content, or software after activation or use.